General Sales Terms and Condition

INTRODUCTION – Business relations between 4neXt and its customers are exclusively governed by the following terms and conditions of sale and service, which supersede any prior agreements.

TECHNICAL INFORMATION – Specifications and dimensions are subject to change without notice to meet product requirements.

MINIMUM AMOUNT – The minimum amount per invoice before discount is EUR 250. Orders below this amount will be charged 30 EUR NET.

ORDERS – All orders are subject to acceptance by 4neXt. Please send orders by email to sales@4next.eu. An Order Confirmation will be sent to you stating the date of dispatch and the terms and conditions of purchase. Please check all order confirmations for accuracy and notify 4neXt of any discrepancies with the order.

PRICES – Prices quoted are NET, Incoterms® 2020 FCA 4neXt Vigonovo (Free Carrier). 4neXt reserves the right to change prices without prior notice. Certificates of origin and consular visas are not included and will be charged at cost.

SHIPPING AND DELIVERY – Prices do not include shipping costs, which are the responsibility of the customer. Upon specific request, shipping costs may be quoted and invoiced once agreed and accepted in writing. Any delay in the delivery of the order/product shall not give rise to any right or compensation on the part of the buyer/customer. Deliveries to end users will only be made after prior agreement with 4neXt.

PAYMENTS – In the event of late payment, we reserve the right to charge interest on arrears at a rate of 5% above the ‘Prime Rate’ in force on the date of invoice.

CHANGES AND CANCELLATIONS – Changes to or cancellations of orders in progress will be accepted upon written request from the customer and written confirmation from 4neXt, who reserves the right to charge the customer for the cost of processing, normally 20% of the value of the order.

COMPLAINTS – All complaints must be reported immediately to sales@4next.eu quoting our order confirmation and/or invoice number and no later than 7 days from the date of receipt of the material.

RISK AND OWNERSHIP – Once goods are despatched, the risk shall pass to the customer from the moment of delivery to the courier or other carrier. The customer is responsible for insuring the goods. It is recommended that the customer checks the integrity of the goods on receipt.

RIGHT OF WITHDRAWAL – Pursuant to Legislative Decree No. 50 of 15 January 1992, the Customer has the right to withdraw from the contract. The customer wishing to exercise the “right of withdrawal” must send a written notice within 7 days of receipt of the goods by registered letter with return receipt to the following address 4neXt, Via Leonardo da Vinci no. 15/4, 30030 Vigonovo (VE), Italy. In order to exercise the right of withdrawal, the integrity of the products and packaging is essential. The cost of return shall be paid by the Customer. 4neXt will refund the amount, except for any costs borne by the customer. Goods returned without any of the above conditions will be refused.

REQUEST FOR RETURN OF GOODS – A request for return of goods must be sent to sales@4next.eu within 7 days of receipt of the goods, stating the reason and quoting our order confirmation and/or invoice. 4neXt reserves the right to charge a fee for inspection and packaging. In all cases, you must await 4neXt’s Return Merchandise Authorisation (RMA) number, which must appear on the shipping documents. The goods must be returned postage paid and intact within one week of the RMA number being provided.

WARRANTY – 4neXt is only committed to the ‘factory warranty’ in the cases provided for by Presidential Decree 24 May 1988 224. Each unit is sold after rigorous testing and if any manufacturing defect is found, you should contact the dealer from whom the unit was purchased. During the warranty period (24 months from the date of invoice), any manufacturing defect found will be repaired free of charge. Misuse, wear and tear, neglect, theft and transport damage are excluded. Solutions, probes and sensors are not warranted as improper use, even for a few minutes, can cause irreparable damage. 4neXt will repair products that are found to be faulty in design in accordance with the terms and conditions of the warranty card included in the product manual. The warranty does not apply if the product has been modified, tampered with or repaired in any way, if it has been used for purposes other than those described in the technical documentation, or if it has not been properly maintained.

OUT-OF-WARRANTY REPAIRS – A charge of EUR 40.00 will be made for the technical inspection of instruments returned for out-of-warranty repairs and for the request for quotation or repair of instruments that do not show any defects.

LIABILITY – 4neXt shall not be liable for any direct or indirect damage resulting from late or non-delivery of the product, failure of the goods to meet the specifications published in the catalogues or any other event. 4neXt shall not be liable for any inconvenience, breakage or accident caused by lack of knowledge or failure to apply the stated requirements.
4neXt shall not be liable for improper use and the consequences thereof.
4neXt shall also not be liable for any loss of data, downtime or other events relating to its products, unless the system has been validated in advance.

JURISDICTION – In the event of any dispute, the courts of Padua will have jurisdiction. Italian law will be applied in accordance with the Vienna Convention (1980).

DATA PROCESSING INFORMATION – The processing of data concerning you is carried out within our company’s database and in compliance with the provisions of articles GDPR 2016/679. 13 and 14 on the protection of personal data. The processing of your data, the confidentiality of which we guarantee, is carried out exclusively for the purpose of fulfilling the rules of the commercial contract (orders – invoices – data processing on behalf of third parties), for which your consent is not required. Your data may only be communicated to third parties for the purposes prescribed by law, to public and private bodies and to consultants outside our company. Your data will not be disclosed to third parties and you may at any time exercise your right to request its modification or cancellation. 15, 16, 17, 18, 19, 20, 21, 22 – Rights of the party concerned. You may exercise your rights by sending an e-mail to the Data Processing Manager and/or the Data Processing Manager at info@4next.eu.